Privacy Policy

At Favourite Bike Pitstop, we value your privacy and are fully committed to protecting your personal information. This Privacy Policy sets forth how we collect, utilise, and disclose your personal information when you access, engage with, or conduct any transaction through our services, whether by visiting our website, making a purchase, or communicating with us through any means. In the event of any inconsistency between this Privacy Policy and our Terms of Service, the provisions of this Privacy Policy shall prevail solely in relation to the collection, processing, and disclosure of your personal information.

We encourage you to read this Privacy Policy thoroughly and with care. By accessing or using any part of our services, you confirm that you have read, understood, and agreed to the practices described herein regarding the collection and use of your personal data.

1. Collection and Use of Personal Information:

The term “personal information” refers to data that directly identifies you or can reasonably be associated with you or another individual. This does not include data that is collected anonymously or has been de-identified to the extent that it can no longer be used to identify or link to you in any meaningful way.

We may collect and process various categories of personal information — including inferred data — depending on your interaction with our services, your geographic location, and as authorised or required under applicable laws and regulations.

1. Contact Information:- We may collect your contact details, which can include your full name, residential address, billing and shipping addresses, phone number, and email address. These details are essential for order processing, customer communication, delivery coordination, and ensuring secure transactions. In some cases, we may also use this information to send order updates, service notifications, or promotional communications, subject to your preferences. 

2. Financial Information: We collect and process your financial details, which may include your credit or debit card numbers, bank account information, payment method details, transaction history, payment confirmations, and other related payment credentials. This information is collected solely for the purpose of processing transactions securely, verifying payments, and preventing fraudulent activity. All financial data is handled with the utmost confidentiality and in accordance with applicable data protection and payment security standards. 

3. Account Information: We collect and maintain your account-related details, including your username, password, security questions and answers, as well as your user preferences, notification settings, and other personalized configurations. This information is essential for authenticating your identity, maintaining account security, and enhancing your user experience on our platform. To safeguard your privacy, we strongly encourage the use of strong, unique passwords and recommend that you update your credentials periodically. Your account data is stored securely and protected in accordance with industry best practices.

4. Transaction Information: We collect details related to your interactions with our products and services, including the items you browse, add to your cart, save to your wishlist, or complete a purchase for. This also includes records of returns, exchanges, cancellations, and your overall transaction history. Such information helps us process orders, provide customer support, improve your shopping experience, and offer personalized recommendations. Additionally, this data may be used for analytics, fraud prevention, and compliance with legal and financial obligations.

5. User Communications: We collect and retain information you provide when communicating with us, including the content of emails, messages, or inquiries submitted to our customer support team or through other communication channels such as contact forms, chat, or phone calls. This may include your questions, feedback, requests, or complaints. Such information is used to respond to your inquiries, resolve issues, enhance our services, and improve overall customer experience. For quality assurance and training purposes, certain communications may also be monitored or recorded, in accordance with applicable laws.

6. Device & Technical Information: We may collect data related to the device and technology you use to access our services. This includes information such as your device type, operating system, browser type, network connection, IP address, device identifiers, and other unique technical identifiers. This information helps us to ensure platform compatibility, enhance site functionality, improve security, and optimize your user experience. It may also be used for purposes such as fraud detection, performance analytics, and personalized content delivery.

7. Usage Information: We may collect data regarding your interaction with our Services, including details about how, when, and for how long you access or navigate our website or applications. This includes pages visited, features used, click patterns, time spent on specific sections, and other behavioral metrics. This information is used to understand user preferences, enhance site functionality, improve service performance, and provide a more personalized user experience. It may also assist in detecting technical issues, improving content relevance, and supporting marketing and analytical efforts.

2. How We Use Your Information:

The purposes for which we use your personal information may vary based on the nature of your interaction with us and the specific services you utilize.

1. Provision, Personalisation, and Enhancement of Services: We process your personal data to deliver and administer our offerings in accordance with our obligations to you. This includes managing transactional activities such as billing, order execution, account configuration, and profile maintenance. Additionally, we utilize your information to support logistical coordination, including dispatch and return facilitation, and to enable your participation in platform functionalities such as submitting feedback or engaging with personalized features. Your data also assists us in understanding your preferences and interests, allowing us to refine and optimize the overall user experience through individually tailored content and product recommendations.

2. Promotional Outreach and Commercial Visibility: Your personal data may be utilized to facilitate informational and promotional engagement across various communication channels, including electronic correspondence and physical mail. This activity encompasses the distribution of curated content designed to inform you of relevant offerings and brand-related developments. Furthermore, we may employ your historical browsing patterns and purchasing behavior to present tailored commercial content across our platform and external digital environments, thereby enhancing the relevance and effectiveness of outreach initiatives.

3. Account Integrity, Risk Mitigation, and Operational Safeguards: We process individual data to validate user identities, uphold transactional integrity, and ensure a protected digital environment throughout all stages of user interaction. This includes monitoring for and addressing any activities that may pose risks—whether deceptive, unlawful, or harmful in nature—and implementing measures to preserve system reliability and community safety. By enrolling on our platform, users assume responsibility for maintaining the confidentiality of their authentication credentials. As a precaution, it is strongly advised that access identifiers not be disclosed or shared with any third party.

4. Client Engagement and Service Correspondence: We utilise personal data to facilitate prompt assistance, address inquiries, and uphold the continuity of professional interaction. This includes ensuring consistent dialogue, offering resolution-oriented guidance, and strengthening the foundation of our ongoing commercial association through effective and personalized communication.

5. Regulatory Compliance and Judicial Obligations: We may process personal information when required to fulfill statutory responsibilities or to adhere to binding directives issued by regulatory authorities or judicial bodies. This includes cooperating with authorized governmental entities, participating in procedural inquiries or legal assessments, responding to formally sanctioned demands, and addressing matters involving the potential breach of our operational standards or governance frameworks.

3. System Records and Access Monitoring:

Favourite Bike Pitstop implements a conventional method of maintaining system-generated records to monitor digital interactions. This process is routinely applied across web infrastructure providers as a component of performance diagnostics and operational analytics. The data captured may include network identifiers, software environment details, connectivity providers, access timestamps, navigation sources or destinations, and interaction frequencies. This information is anonymized and does not contain any elements that can directly identify individuals. The primary objectives of collecting such data are to evaluate usage patterns, oversee platform functionality, observe navigational behavior, and derive aggregate user insights for administrative and analytical purposes.

4. Disclosure of Personal Data

Under specific and appropriate circumstances, we may share your personal data with external entities in alignment with the principles outlined in this Privacy Statement. These disclosures may occur in the following contexts:

• Service Facilitation Partners: We may transmit data to authorized solution providers, including those responsible for technology infrastructure, transactional processing, performance insights, end-user assistance, digital storage, order handling, and logistical coordination.

• Strategic Collaborators: Data may be exchanged with promotional and commercial associates for the execution of tailored outreach and audience-targeted visibility. For instance, we may utilize certain platforms to deliver contextually relevant marketing in cooperation with external systems, reflecting your activity across multiple digital commerce environments. Please note that such partners operate in accordance with their own privacy frameworks. Depending on your jurisdiction, you may be entitled to restrict or revoke such data sharing related to interest-based promotional communications.

• User-Authorized Transfers: Data may be shared upon your instruction, approval, or through deliberate use of integrated digital tools such as social sign-ins, sharing interfaces, or transaction facilitation mechanisms.

• Corporate Affiliations: Information may be shared internally within entities that are part of the same parent organization or legally related group of companies.

• Organizational Restructuring and Legal Requirements: In events such as business reorganizations, asset transfers, insolvency proceedings, or as required by prevailing legal frameworks—including official mandates or regulatory inquiries—data may be disclosed. This also includes circumstances necessary for the enforcement of operational protocols or for safeguarding our platform, intellectual property, or the well-being of our user base and associated parties.

5. External Platforms and Associated Digital Channels:

Our platform may reference or direct users to external digital environments maintained by independent entities. Should you choose to access such destinations, which operate beyond our ownership or administrative authority, it is advisable that you carefully examine their respective data governance practices, security protocols, and terms of engagement.

We do not assume responsibility for the data handling procedures, content integrity, or operational reliability of any externally managed digital properties. Additionally, any information disclosed by you within open or partially restricted forums—including content shared through externally hosted social media utilities—may be accessible to a broader audience and subject to unrestricted use by other individuals or third parties.

The presence of hyperlinks to such external resources does not constitute an endorsement or validation of their content, administrators, or affiliated organizations unless expressly indicated within our platform.

6. User Submissions and Public Interaction:

When individuals submit feedback or textual input on our platform, we collect the information entered into the submission interface, along with technical identifiers such as the user’s network address and browser metadata, in order to facilitate automated content moderation and prevent unsolicited or harmful postings.

Once the contribution has undergone administrative verification and is approved for display, any associated profile imagery may become publicly accessible alongside the published remark, thereby linking the visual identifier to the submitted content.

7. Uploaded Visual Content:

Individuals who submit photographic or graphic content to our platform are advised to ensure that such files do not contain embedded metadata related to geographic positioning (such as EXIF GPS coordinates). Please be aware that other users accessing the platform may have the capability to download and extract locational attributes from publicly displayed media files.

8. Inquiry Submission Channels:

Details provided via communication interfaces on our platform are utilised exclusively for the purpose of addressing your correspondence, offering relevant assistance, or executing any service-related actions as initiated by your request.

9. Use of Browser-Based Data Storage:

• When users interact with our platform—such as by submitting feedback or logging into their accounts—certain browser-based data files, commonly known as cookies, may be utilized to enhance user convenience and optimize functionality.
• For instance, individuals who submit entries through interactive features may elect to retain their personal identifiers (such as name, contact details, or website links) within their local browser storage for future visits. These data files are programmed to remain active for a period of twelve months.
• Upon accessing the authentication interface, a provisional data file may be generated to determine the compatibility of your browser with cookie technology. This file contains no user-specific information and is automatically removed once the browser session ends.
• Upon successful user authentication, persistent cookies are deployed to maintain session credentials and display settings according to user preferences. Session credentials remain valid for 48 hours, while display configuration data may be retained for up to one year. If the user selects the “retain session” option, authentication data may be preserved for a maximum duration of fourteen days. Logging out from the platform will immediately revoke these session files.
• Furthermore, while composing or managing content on the platform, a system-generated identifier associated with the specific post may be stored temporarily within your browser. This identifier does not include any personal data and is automatically removed after 24 hours.

10. Children’s Data:

Our services are not structured for access or utilization by individuals who have not reached the age of legal consent as defined by the applicable jurisdiction. Consequently, we do not intentionally gather, retain, or process personally identifiable information pertaining to minors.

In the event that a minor submits their personal data without appropriate authorization, the parent or legal guardian may reach out to us via the designated communication channels outlined below to request the removal of such data from our systems.

As of the date on which this Privacy Policy takes effect, we possess no actual awareness or confirmation of any practices that constitute the “sale” or “sharing” (as interpreted under relevant data protection statutes) of personal information related to individuals below the age of sixteen.

11. Safeguarding and Data Retention Practices:

While we employ commercially reasonable administrative, technical, and physical safeguards to protect the confidentiality and integrity of your data, it is important to acknowledge that no digital infrastructure is completely immune to unauthorized access or breach. Additionally, data transmissions conducted over the internet may be vulnerable during transit, and as such, we strongly advise against the use of unsecured communication methods for conveying sensitive or confidential material.

The duration for which we preserve your personal information is determined by several contextual considerations, including—but not limited to—whether the data is necessary for ongoing service provision, account administration, regulatory compliance, resolution of legal claims, or enforcement of applicable contractual obligations and operational policies.

12. Individual Data Entitlements and Preferences:

Your jurisdiction may afford you specific entitlements concerning the collection and use of your personal data. Please note that such rights are subject to statutory limitations, may be applicable only under certain legal conditions, and in some instances, we may lawfully decline to act upon a request.

• Entitlement to Information Access: You may be entitled to request an overview of the personal data currently retained and processed by us concerning your identity.
• Entitlement to Erasure: You may request the permanent removal of personal data stored within our systems, subject to legal or contractual constraints that may require retention.
• Entitlement to Rectification: You may request that we amend or update any inaccuracies identified in your stored personal information.
• Entitlement to Data Portability: Under specific conditions, you may request a digital copy of your personal data or instruct us to transmit it directly to a third-party entity, provided such a transfer is feasible and lawful.
• Communication Control Preferences: You have the discretion to manage how you receive promotional or informational correspondence from us. You may opt out of marketing-related communication by utilizing the opt-out mechanism included in such messages. However, transactional or service-related notices may still be issued when pertinent to your account or orders.

To exercise any of the aforementioned rights, you may utilize the tools made available on our platform or contact us via the official communication methods listed below.

We uphold your right to privacy and will not subject you to discriminatory practices for asserting your legal data protection rights. In compliance with applicable data privacy regulations, we may require identity verification before proceeding with any such request. Additionally, if a representative is appointed to act on your behalf, we will request documented authorization and may require direct identity confirmation from you prior to processing the request. All verifiable requests will be addressed within the timeframe prescribed by relevant data protection laws.

13. Grievance Resolution:

Should you wish to raise concerns regarding our handling of your personal data, we encourage you to reach out to us through the official communication channels specified below. We are committed to addressing your concerns in a transparent and timely manner.

Depending on your place of residence, you may also be entitled to challenge our response to your concern by submitting a formal appeal through the same contact details, or by escalating the matter to the appropriate data protection regulatory authority in your jurisdiction.

14. Cross-Border Data Transmission:

Please be advised that your personal data may be transmitted to, stored in, and processed within jurisdictions outside of your country of residence.

In instances where such data transfers involve locations outside the European Economic Area (EEA) or the United Kingdom, we ensure that appropriate legal safeguards are implemented. These include the adoption of internationally recognized data transfer frameworks—such as the Standard Contractual Clauses endorsed by the European Commission or comparable contractual arrangements approved by the competent regulatory authorities in the United Kingdom—unless the receiving nation is officially recognized as offering an adequate level of data protection.

15. Modifications to This Policy:

This Privacy Notice may be revised periodically to accommodate adjustments in our data handling procedures or to ensure alignment with evolving legal, regulatory, or operational requirements. Any amendments made will be reflected through the publication of the updated version on this website, accompanied by a revision to the “Last Revised” date. Where legally mandated, we shall provide appropriate notification regarding such changes.

16. How to Reach Us:

If you have any inquiries regarding our data protection protocols or this Privacy Notice, or if you wish to invoke any of your applicable data rights, you are encouraged to get in touch with us. You may do so by sending an email to: support@favouritebikepitstop.com or by contacting us via telephone at +919909901886. We are committed to addressing your concerns in a timely and appropriate manner.