Refund and Returns Policy

At Favourite Bike Pitstop, we are committed to ensuring a smooth and transparent experience for our customers. Please read our Refund and Replacement Policy carefully to understand the terms and conditions that govern the return, refund, and exchange of our products.

1. Refund Eligibility:

Refunds are applicable only for products purchased through our official website. Items procured via third-party platforms, resellers, or offline channels are not covered under this policy.

2. Duplicate Transactions:

In the case of a duplicate payment for a single transaction, the excess amount will be refunded to the original mode of payment within 5 to 9 business days, subject to the respective payment gateway’s processing time.

3. Submission Window for Requests:

All refund or replacement requests must be submitted within seven days of receiving the product. Requests received beyond this timeframe will not be considered.

4. Conditions for Refund Approval:

To be eligible for a return and refund, the following conditions must be met:

• The product must be unused, undamaged, and in original condition

• All original packaging, accessories, tags must be included.

• A prior approval must be obtained from our customer support team before dispatching the return

Requests lacking proper authorization or documentation will be automatically declined.

5. Quality Verification & Notification:

Upon receiving the returned product, our quality assurance team will conduct a thorough inspection. The final decision regarding refund or replacement will be communicated to the customer based on the inspection outcome.

6. Processing Duration:

If approved, the refund will be processed within 14 business days. Applicable courier charges and transaction fees may be deducted from the refund amount. Please note that the actual reflection of the refund in your account may vary depending on your financial institution.

7. Non-Returnable Items:

The following categories are non-returnable and non-refundable:

• Lubricants, oils, coolants, cleaning solutions, paints, and other consumables

• Brake components (return eligibility for brake pads is subject to technical evaluation)

• Customized or made-to-order products

• Items purchased under clearance or final sale

• Products showing signs of use or tampering

• Items not returned with original tags, labels, and packaging

• In the unlikely event that you receive a product in damaged condition, please be assured that we do accept returns under such circumstances.

• For riding gear with sizing discrepancies, we are pleased to offer a one-time size exchange, provided the item remains unused and in its original condition. Kindly note, this policy does not extend to items purchased under Clearance Sale offers. Refunds are not applicable in such cases.

• Should you choose not to opt for a replacement, a refund can be issued upon request; however, a deduction of 5% from the total amount will apply. This is not valid for products purchased in Clearance Sale promotions.

• Any outbound shipping expenses incurred during the original delivery may also be subtracted from the refundable amount.

• For discounted items (excluding those marked under Clearance Sale), we offer exchanges solely for size adjustments. Refunds are not available in these scenarios. If the required size is not in stock, customers are welcome to select another item of equivalent value.

8. Product Discrepancies:

If you receive a damaged, incorrect, or defective item, please report the issue within 24 hours of delivery by contacting our support team at 9909901886.

To process your request, the following are required:

• A clear unboxing video, showing the package from the moment of delivery before opening

• Clear photographic evidence of the issue

• Complete order details

9. Unboxing Video Requirement:

For any claim related to product damage or discrepancies, a continuous, unedited unboxing video is mandatory. Videos that are edited, paused, or incomplete will render the claim ineligible.

10. Replacement Policy:

• In cases of genuine defects, damage, or wrong item delivery, we will initiate a replacement at no additional cost.
• If an identical product is unavailable, a refund will be issued.
• For issues such as incorrect size selection or change of preference, only exchanges are allowed. Refunds will not be granted.

11. Replacement Process & Documentation:

To request a replacement, customers must provide:

• Photographic or video evidence clearly showing the issue
• Original packaging and all related documents
• The request must be raised within the 7-day return window
• Returned products will be subject to verification before approval.

12. Inspection for Replacement Approval:

All items returned for exchange will undergo an internal verification process. Replacements will only be dispatched upon successful completion of this inspection.

13. Promotional & Discounted Purchases:

Items purchased during promotional campaigns, discount sales, or limited-time offers are not eligible for refunds.

14. Deductions & Fees:

For refund requests not involving defective or incorrect products:

• Forward and reverse shipping charges will also be deducted

• In such cases, refunds will only be issued after the product is received and verified

15. Return Shipping Responsibility:

• Unless the return is due to an error on our part, the cost of return shipping is the responsibility of the customer.
• The return shipping address is provided on the product label.

16. Delivery Issues & Refusals:

If a delivery is not completed due to incorrect or insufficient address, unavailability of the recipient, or refusal to accept the parcel, the customer remains liable for the order. Refunds will not be processed in such cases.

If the product is returned to our warehouse (RTO – Return to Origin), both forward and return shipping costs will be deducted from any eligible refund.

Re-delivery will only be attempted once the item is received back and reshipping fees are paid by the customer.

17. Cancellations Within 24 Hours:

For orders cancelled within 24 hours of placement, a 2.5% administrative fee will be deducted from the refund amount.

18. Delayed Deliveries:

If your order has not been received within the expected timeframe and tracking is unavailable, please reach out to us via email. We will assist you with updated delivery information and ensure resolution at the earliest.

19. Policy for International Orders:

For customers outside India, refunds will only be initiated upon submission of:

• A complete installation video clearly highlighting any issues

• Videos must be genuine, uninterrupted, and must prove the defect

No refunds will be entertained without valid video evidence.

20. Policy Amendments:

Favourite Bike Pitstop reserves the right to revise this Refund & Replacement Policy at any time. Any changes will become effective immediately upon being published on our official website.

21. Communication & Support:

For any inquiries, clarifications, or assistance related to our Return and Replacement Policy, you are encouraged to reach out to our support team via email at support@favouritebikepitstop.com

Please Note:
This policy is exclusively applicable to transactions completed through our official website, www.favouritebikepitstop.com. Purchases made through any other platforms or retail outlets are not governed by this document.

By proceeding with an order on our platform, you acknowledge that you have read, understood, and agreed to abide by the terms outlined in this Return and Replacement Policy.